I was totally satisfied with the service provided, both coming from and returning to the Florence airport. Both drivers, from the airport and back, were prompt, professional, polite, and drove courteously. They were great, even picked us up promptly at our apartment at 04:15!!!
I booked this service for both Arrival and Departure Transfer. The Arrival Transfer did not turn up until almost an hour after the booked time and after several telephone calls. The Departure Transfer arrived after a telephone call from the hotel receptionist. I would warn anyone against booking this service. The cost was astronomical, the service poor. It would have been preferable to have taken a taxi from the airport at a cost of 20-25 Euros. Please allow some time travelling into and out of Florence as there is a great deal of traffic, especially during the rush hours. Taxi drivers are organised by the municipality and are extremely polite and helpful.
I recommend this service in light of our experience. The drivers met us at the airport in the early evening and at our hotel on the return trip in the very early morning. They were at the appointed pick up area at the time I had arranged by one communication on viator and they took us to where we needed to be in a very timely manner. Both drivers knew their route and the drive was very comfortable.