Was picked up at hotel at 5:20am for a 10:05am flight. I paid for private transportation and I feel I did not get it because I was put at an early pickup so van could pickup additional people for airport.
Very disappointed. Waited for almost one hour. I have to call two times asking where about the shuttle, and i kept being inform they are coming. To make matter worst, there are 3 entrance at the hotel, but no indication exactly where is the pick-up. Finally the shuttle came, to make more disappointment, the driver gave excuse that she came on time, but blaming my wife is playing her phone, where the driver has horn twice but my wife didnt look up, so, the driver presume the customer she needs to pick up is not my wife. Sadly, what she claim, i m so sur its not true as i was with my wife the whole hour keeping looking out for the blue airport shuttle. And how can the pick-up is base on honking rather than getting off from the shuttle and verify if my wife is the customer. The driver claim sine my wife didnt respond, she decided to go other hotel to pick up other guest first which doesnt make sense at all. Not a single apology but straight away blamed my wife, when both of us have to stand outside under the extra windy cold weather. And because it's getting late, the driver drove recklessly.