Få tillträde till Eiffeltornet utan att behöva stå i kö. Byt hiss på andra våningen och efter en kort hisstur har du en fantastisk utsikt från den översta våningen. Det är den högsta platsen i Paris och utsikten är magnifik. Gå inte miste om den här chansen.
When I initially contacted viator to book this activity by phone. I specifically told the representative to include in the notes, that I would make it to paris at 9:35am coming from amsterdam by train. So set my tour up after 11:00am. The company does not give you your appointment time until the day before your tour. They booked it for 10:00am. Long story short, they charged me 30 Euro extra per person when I met the guide, just to change from 10:00am to 12:00am. All the tour guide did, was simply walk us across the lot to the second security line which we did not skip and told us to catch 2 elevators to get there. Choose a different tour, the price was not worth it.
Not really a skip-the-line. After 20 minutes waiting at security we joined another queue for the summit. After around 30-40 minutes in that line we were turned away and told we wouldn't be able to access the summit.
Was a present for my girlfriend's birthday and we're both extremely disappointed. I did NOT get what i paid for.
YOUR COMPANY IS FRAUDULANT AND I CAN'T WAIT TO POST MYEXPERIENCES ON FB/YELP/PINTRST/TWITTER/TRAVELBLOGGERS
I paid over $232.00 US Dollars for two tours. The TWO DAY HOP ON HOP OFF Boat trip: When in line to board the Batobus, we were told our printed voucher from Viator had to be turned in at the ticket office for actual tickets. We turned in our vouchers, which clearly stated
It was very nice not to have to go the ticketing line. Also, when there, the ticketing line had sold out of summit entrance tickets, so it was great having these already. We did have to stand in line for the summit, but I must say, we met a very nice French lady and her daughter who were also going to the top! There were beautiful views. Weather was great! Believe it or not, when we got to the top it wasn't even crowded. My husband and I recommend this!
When I booked the tour, I told the person I had no email capability on Europe. She said just call the local number to get time and meeting location for the tour.
I tried to call the contact number given on my voucher to get my time and location to meet guide. Guess what? The phone has been disconnected, so I couldn't get my time slot or where to meet the guide. So I wasted my money, and my time with VIATOR.
That will not happen again.
I am going to take the trouble of posting this on Viator as well as on the customer service page. We - BEFORE making the bokoing on Viator - had confirmed on a long distance call with viator - that we can only make it for the 5:30pm tour and not earlier. This is cause we were landing into paris at 2pm and were infact coming to Paris for a day ESPECIALLY for this and flying out the very next day. The viator agent CALLED AND CHECKED this with the local agent in France who confirmed availablity, we then proceeded and made the payment. few hours before we boarded the flight we get an email saying that we need to meet our local agent at 10am - this was surprising as we wold be mid flight - we immediately replied that we had PRE BOOKED post checking for 5:30pm and not earlier. Despite this there was another email saying that we are a no show -
We reached the tower and then the meeting point by 4pm by taking an private taxi to save time.
I started calling the agent whose local number was provided and he was EXTREMELY RUDE and uncooperative. Despite calling and even giving the phone who translated our scenerio to him, he kept cutting our call and only kept repeating that we had to be at the meeting point at 10am. Clearly a communication gaop between Viator and this local agent was evident. The local agent even said its not my problem if you are tired and came on a flight - you cannot talk to me like that- we dont have any slots for 5:30pm
WHO DOES this agent think he is ? A demi God ? Who is the client here who is suffering cause of complete lack of communication ? ONLY to cool this agent down I had to Apologise to his lordship and after pampering his worthless ego - within MINUTES a lady landed up with our tickets after mentally torturing us for 2 hours. The tickets had NO NAMES on it- which clearly shows that he well had the tickets but OPTED TO HARASS us for no reason.
Shame on the agent and I would advice him to go to some other popular destination to learn how to talk to clients - and a thing or two in hospitality.
this completely ruined the experience and mindset for this experience and it was a waste of money, time and effort I put in for my wifes birthday. I wanted to make it special but the agent and lack of communication by Viator ruined it for us.
The worse part - even after the tour - when i had complained about non compliance on the part of the agent to customer service of viator - the agent has replied you was a no show - PATHETIC.
Not happy about this at all. We thought we would skip lines and get to the summit with ease. We waited in the same lines as the people that paid $25 a ticket. Our cost for a family of 4 through Viator was $377! Ridiculous. They also told us what time we had to go, we couldn't choose or sign-up for another time. NOT WORTH IT! I would not recommend.
The walk from our meeting place was very decent. Once we reached the site we went right into the security check up to the elevator line. There we waited a little. I wish at this time our guide could have provided dialogue about the tower, instead she assumed we did not want to hear stuff about it, that is what she said, “I’m sure you don’t want to be bored with me talking about it.” That is when some of us corrected her and so she started to tell us some things about the Tower. So just a suggestion; don’t assume. Once in the elevator we were on our own. Another thing, in order to hear the guide we had to be in front of the line where she was. The people on the back were not able to hear her directions, and she would not go to the back to make sure everyone heard. An average experience.