The Prague Castle tour was as expected....very good. We were transported by a small bus from the city center up to the top of Castle Hill. The tour guide was very informative, telling us about the history of the Castle. We were able to comfortably see what we wanted to see. Lots of walking during this 3.5 hour tour. Only thing I would change would be to allow some shopping time on Golden Lane before walking down the hill.
It was a great tour, very informative, we only had 6 people in the group and it was great! The guide was very nice and accommodating, she was very knowledgeable and answered all our questions including the ones outside of the tour content. I would say that visit the castle without the guide wouldnt be as interesting and informative.
Some things you should know: this tour is really long and you have to stand or walk the entire time, so be prepared for that, also many city tours stop at the castle and give some basic information about it so if you dont have time you may skip the castle tour, but if you can do it, I highly recommend it.
The guide was wonderful, however, shame on Viator and Prague Sightseeing Tours, for having English and French speaking tour group. The guide had to translate everything which resulted in less information for both the English and the French. Plus, there were no audio transmitting devices. The road noise and crowd noise made it very difficult to hear. I believe my party of 4 people only heard about 30 of what the guide said. My previous experience with Viator tours in Rome was that the guide always used the audio devices. Very disappointing, but NOT because of the tour guide, but because of poor organization by the tour company.
The Castle was great. But the tour guide wasn't the best. First, our group had more people than she figured and we had to wait over an hour of our tour so she could get the right number of tickets. The company or her should have had that corrected before leaving on the trip. Because of this she cut our trip short and quick. She also didn't speak clear and because of the number of people in the area it was hard to hear her. She should have used the whisper system. Because of the wait for tickets most people in the group were not into the tour and hard to keep people together. Again the castle and everything around was great but just wish we had more time to see all of it.
Guide name may have been Lily? failed to count number of guests on the bus before departing the meeting point. When we arrived at the Prague Castle, the guide was two tickets short. All guests were able to present proof of purchase. Rather than immediately purchase two more tickets, the guide kept consulting the head office. After a 45 minute delay at the gate, the guide finally purchased the extra tickets for the tour to commence. During the entire tour, the guide mostly spoke with her back to the group so you could not hear what she was saying this continued even when the problem was brought to her attention. The guide showed little interest. The majority of the group abandoned the tour before its conclusion. We've used Viator on numerous occasions this was by far the worst tour we've experienced.
This was a great tour. I did not catch the name of our guide, but she was a charming young Czech girl. Her English and Spanish were good and it was kind of charming when she would struggle for the English word. She was very open with her views on Czech life and was very happy to answer questions that were really off the tour subject.
The tour actually starts out as a bus tour in New Town Square. You get a bit of a drive around town before going up to the castle. The Castle, and St. Vitus specifically are very interesting. The tour was small enough that we got very personal service from our guide, I think only 10 folks were on the tour. For those that are mobility impaired, there were a few stairs on the tour, but it was not that strenuous. Beware though, the tour ends on the opposite side of the river from where you started, maybe a 2 mile walk back or call an Uber.
I would recommend this tour.